store policies
exchanges & change of mind
If you wish to exchange your purchase for another product you must return the goods within 14 days of delivery receipt. We will gladly assist you in choosing an alternative from our collection. We will hold that product for you until your goods are returned. Exchange of orders will be carried out once original goods are returned. We request that all items for exchange are returned to ambient living in the same care & condition as they were received & delivered. It's mandatory that the items are unused & unworn with tags & packaging still intact. ambient living reserves the right to refuse a product that we consider does not meet these requirements.
note: all postage cost for exchange & change of mind are the responsibility of the customer.
"SALE" items are non-exchangeable or refundable.
return authorisation
Upon your notification we will issue you with a return authorisation number (RA#). We strongly recommend that all return items be sent via a traceable method. We are unable to guarantee an exchange without the returned purchase. Ensure that all items are well packed & clearly marked to the attention of:
ambient living (studio /shopfront)
accounts: 4/20 Enterprise Circuit Prestons NSW 2170
Please display your RA# on the outside of the package, this will enable immediate attention & processing.
damaged items
We make a point of thoroughly checking all products prior to packing to ensure they are neither damaged nor faulty. However damage can unfortunately sometimes occur in transit, although every precaution is taken to ensure that products are professionally packed and breakable products clearly marked fragile to avoid this. In the unfortunate event that your items are damaged in transit, ambient living cannot accept responsibility for any damaged goods.
note: should your purchase arrived damaged or broken, please contact ambient living within 48 hours. We will address this matter on your behalf with the freight company.
faulty items
If the product is faulty, notify ambient living in writing within 14 days of delivery receipt. We will then make arrangements with you to return the faulty goods for either credit or exchange. All postage costs for faulty goods will be covered by ambient living.
shopping & payment
orders & shopping
To place your order with www.ambientliving.com.au add your item/items to the shopping bag then create an account. A confirmation of your shopping order will be emailed to you immediately.
payment method
Payment methods - ambient living is partnered with eWay & PayPal, a secure payment gateway to process all credit cards payments.
at your service
product images & product information
We have aimed to show the highest quality images of products to you, an appreciation of the item you are purchasing. However, sometimes there may be be slight variation to what you see on the site. This can be due to photography lighting, computer picture resolution & individual monitor settings.
We offer you a request & contact service - if you are in any doubt you may ask for more information before placing your order. We encourage you to contact ambient living, we are more than happy to assist you further. Shopping should be a pleasant & easy experience.
stock availability
On the occasions we are unable to complete your order we will notify you within 2 business working days. We will inform you via email of the expected delivery schedule for the out of stock item, allowing you to then decide what best suits your shopping needs.
gift service
ambient living is pleased to offer complimentary gift wrapping when you purchase a gift. With attention to detail & stylish embellishments your gift is beautifully presented & packaged. To compliment your gift, a message card is included for your personal message.
personalised gift service
We welcome request, for assistance in choosing or creating a gift with individuality for the lucky recipient. For friendly & professional service contact our team.
your feedback
Talk to us! Should you have any cause for complaint we most definitely want to hear about it. Your comments are valuable for the improvement & growth of our business. Email your thoughts to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Every complaint is dealt with fairly and effectively in the strictest confidence. ambient living endeavours to respond to all complaints within fourteen working days.
important information
disclaimer
All information contained on this website is provided by Prestige Storage & Packing Pty Ltd trading as ambient living. ambient living endeavours to thoroughly check the accuracy of information on this site. To the best of ambient living's knowledge the information is accurate and current. However ambient living cannot guarantee that such information will be error free & the user acknowledges that information may contain inaccuracies & typological errors. We therefore reserve the right to change, update & correct content at any time without prior notice.
